The dilemma: We never really know how we appear to others, nor do we know if they truly understand what we are trying to say.

“O wad some Power the giftie gie us, To see oursels as others see us! (Scottish dialect)” — Robert Burns “Oh would some Power the

“In the 21st century, organizations have to achieve peak performance by creating conditions that allow them to unleash the power of their people – not

“We must all suffer from one of two pains: the pain of discipline or the pain of regret. ” — Jim Rohn Even when we